FAQ | Love It Up Decor | USA
Get answers to questions about your ottoman tray. Can you use it as soon as you receive it? What’s the turnaround time for my large tray? See the answers here.
Frequently Asked Questions
Can I use the tray as soon as I receive it?
Yes and no. The sealer/paint can take up to 30 days to fully harden. If you choose to set something heavy or fabric on it before it has hardened it will leave a mark.
Can a hot mug be placed on the tray?
After the tray has hardened for 30 days then yes! Hot mugs or cold cans should not cause any permanent damage.
Can I use this tray for drinks that might spill or sweat?
If a drink spills or sweats, simply wipe it up. After the tray has initially hardened, the finish is very durable. Any wet area might look lighter while it's wet, but will go back to the normal color when it's dry.
To create a custom color, what brand of paint will be used?
Benjamin Moore's Advance paint line is the best paint for the trays. If you choose a color that is not a Benjamin Moore color, it may be best for us to have it matched in the Benjamin Moore paint.
Are the trays waterproof?
The trays are sealed to protect against spills, but they are made of wood so spills should be cleaned up in a timely fashion. Do not submerge the tray in water.
How long does a custom order take to receive?
3-4 weeks is our typical timeframe. We can work overtime for a Rush Fee if you need it quicker, although depending on the situation, this may not be possible.
Are the trays lacquered?
No, they are painted in high gloss paint and sealed in high gloss polycrylic. They're shiny and have a nice finish but are not 100% smooth.